A Leading Customer Care Initiative

We tailor our efforts to our customers’ individual needs. Our team’s objective is to provide a highly professional, single point of contact who can offer support, answer questions, provide training, and coordinate with all other Berkshire United team members to ensure responsiveness and satisfaction.

Your dedicated Client Services Account Manager offers you:

  • A comprehensive onboarding experience with a welcome packet that provides a clear overview of the services and resources available to you, ensuring you get the most out of your coverage from day one.
  • Personalized support as your primary point of contact, offering consistent, knowledgeable guidance and prompt answers to your questions.
  • Proactive partnership with mid-term outreach to assess your needs and recommend services that support your business throughout the rest of the policy year.
  • Strategic workers compensation claim reviews help identify trends and optimize claim outcomes.
  • Expert claims handling with a dedicated workers compensation Claims team.
  • Support managing your fleet card distribution to streamline your program.

As of: 05/28/2025